The global leader in consumer and business credit data and marketing services maintains and analyzes information for more than 220 million consumers and 40 million businesses in the United States alone. However, rapid organic growth, as well as a robust acquisition strategy, introduced significant organizational complexity due to disparate billing systems and multiple packaging and pricing models. Further complicating matters, this organization experienced difficulty uniting sales efforts due to fragmented order-to-cash (OTC) processes, tools and data sources.


Navint was engaged to help this organization create an enterprise-wide OTC architecture, which included a single standard for customer invoices and payments. The solution also established shared OTC services across more than 20 business units to help standardize processes and drive efficiencies throughout the business.

Solution components

  • Assess units and product lines to derive single enterprise business design
  • Evaluate existing applications and vendor solutions to create a customized solution
  • Align billing systems with global investment in a standard ERP platform
  • Execute the rolling program of change across impacted business units
  • Support diverse packaging and pricing models into single billing architecture
  • Conduct complex stakeholder alignment across more than 20 business units


  • Optimized $2.5B in usage-based revenues
  • 30% reduction in daily sales outstanding
  • 21% improvement in A/R performance
  • 29% improvement in finance efficiency
  • Two-year program implemented on time and under budget

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